Danielle, you have an impressive background in both academia and professional services. Could you start by sharing your journey and what led you to your current role at Caseware as VP, Head of Analytics and AI? My journey to my current AI and analytics role at Caseware hasn’t been typical, but it has given me the perfect balance of expertise to understand our customers, who are auditors...

The holiday season is just around the corner, bringing with it Black Friday, the year’s largest shopping event. While this period offers exciting opportunities for both retailers and shoppers, it also brings increased risks. Shoppers eagerly anticipate discounts, but hackers and fraudsters see the surge in online and in-store traffic as an opportunity to strike. Blockchain technology,...

Cybersecurity breaches are increasingly common among small and medium businesses (SMBs), making them ideal targets for cybercriminals. Due to limited budgets, lack of expertise, and the misconception of being “too small to be targeted,” many SMBs operate with minimal cybersecurity defenses. Unfortunately, this vulnerability is exactly what cyber attackers rely on, exploiting weak...

The healthcare sector is undergoing rapid transformation, driven by a deeper understanding of patient needs and the adoption of cutting-edge technologies. At the forefront of this evolution are digital biomarkers and AI/ML, which serve as critical enablers of next-generation healthcare solutions. This paper examines the historical development, impact, and future trajectory of these technologies...

Data has always been the backbone of business operations, highlighting the significance of data and analytics as essential business functions. However, a lack of strategic decision-making often hampers these functions. This challenge has paved the way for new technologies like data fabric and data mesh, which enhance data reuse, streamline integration services, and optimize data pipelines....

The rise of artificial intelligence (AI) has transformed many sectors across the business landscape, reshaping how organizations operate. However, the convenience of AI introduces environmental challenges, such as increased energy consumption and hardware waste. These unintended consequences call for thoughtful strategies from chief information officers (CIOs), who must balance technological...

Dev, can you start by sharing the journey that led you to establish QueryPal and what inspired you to focus on transforming customer support through AI-powered ticket automation? The journey to QueryPal began with my experiences at Google and PayPal, where I saw firsthand the challenges of scaling customer support. I realized that while AI was transforming many industries, customer support...

Artificial intelligence (AI) is a relatively new field that has rapidly evolved into a major influence on the strategic direction of organizations. Its significance extends far beyond automation, enhancing complex decision-making processes. AI is both a risk and a tool for managing risk—a paradox that organizations must confront as they navigate the landscape of 2024 and beyond. AI as a...

Generative AI – a technology wonder of modern times – has revolutionized our ability to create and innovate. It also promises to have a profound impact on every facet of our lives. Beyond the seemingly magical powers of ChatGPT, Bard, MidJourney, and others, the emergence of what’s known as RAG (Retrieval Augmented Generation) has opened the possibility of augmenting Large...

Data breaches and cyber threats are becoming increasingly common in this digital era, and protecting valuable information is the top priority for data-driven organizations. To curb the constant issues of data being compromised, lost, and misused, a Data Protection Officer (DPO) and their teams can implement a data loss prevention (DLP) strategy and tools that will continuously monitor and...